Reverse Logistics Administrator [Location: Nagareyama Warehouse]

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Daniel Wellington is a Swedish company with offices located all around the world. We are a truly global brand that has sold to almost every country worldwide. We have since our inception in 2011 challenged the watch industry by going our own way and we are always looking for brilliant people that want to grow together with us. We give you the possibility to influence, take ownership, and be a part of a journey that only just begun. 

If you would like to contribute to our global movement, here is how you can help us to engage the world:

We're now looking for a Reverse Logistic Administrator to join our awesome Warehouse team. Your main place of work would be on location in our very fancy warehouse in Nagareyama, Chiba, but from time to time as well in our office in Shibuya. 

Our Reverse Logistic Administrators are responsible for the correct assessment of returned items from both private and business customers, keeping our IT systems updated with relevant information and communication with other departments regarding reverse logistics.  


YOUR CHALLENGE

  • Quality control of returned products, you will be an expert on DW products
  • Making decisions on approved or non approved returns, sellable or non sellable products
  • Handling the reverse logistic transactions in DW IT systems
  • Communication and cooperation with customer service, sales departments and warehouse
  • Investigating and solving issues related to reverse logistic
  • Identify repeated quality issues and propose improvement 
  • Be a part of the team developing the future global Daniel Wellington supply chain
  • Conduct repairs on watches (Training provided)
  • B2B Client support (Telephone)
  • B2C Customer support (Mail / Chat)

WHO YOU ARE

You have an eye for details and an interest in retail products. You are a person who like to be part of a team but manage with ease your daily work independently.

  • Experience in reverse logistics handling (B2C / B2B)
  • Strong sense of quality and a trustworthy personality 
  • Ability to work under high workload without losing quality in your performance
  • Capability of acquiring deep knowledge of work processes affecting the reverse logistics flow
  • Proficiency in Excel and other Microsoft Office Suite products 
  • Previous experience in Microsoft Dynamics Navision is preferable, but not mandatory
  • Consistently well organized and shows great attention to detail 
  • Ability to work autonomously; effective time management skills
  • Excellent communication and networking skills
  • High level of proficiency in English and Japanese. Other language skills will be considered an advantage


Please note that in order to be considered for this position you will have be holding a valid Japanese working VISA as well as being located in Japan. 


THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself.  In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building almost everything in-house, are all about constant learning and with that finding our own way of doing business. You will spend your days in collaborative and dynamic office with a highly skilled team, do great work, and have fun while doing so. Are we ticking your boxes? 

Or, know someone who would be a perfect fit? Let them know!

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THIS IS #LIFEATDW

In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.


Already working at Daniel Wellington | APAC ?

Let’s recruit together and find your next colleague.

email
@danielwellington.com
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