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Reverse Logistics Administrator

Amazing opportunity to work in a fast-paced and dynamic environment - you will be a key player in handling our customer relationships in the rapidly growing APAC region.

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon who has disrupted an entire industry. Continuously challenging and innovating, Daniel Wellington is an exciting and vibrant brand; striving to enrich the lives of our customers with timeless style. When you join us, you are joining a brand that will give you the guidance and tools to develop and succeed.

If you would like to contribute to our global movement, here is how you can help us to engage the world:

We're now looking for a Reverse Logistics Administrator to join our team in Sydney, Australia. In this role you will be responsible for correct assessment of returned items from both B2C and B2B customers. You will be keeping DW IT systems updated with relevant information and you will serve as the point of contact for both internal departments and external customers and important regarding reverse logistics. 


  • As a true DW expert, you will be controlling the quality of returned products
  • Making decisions on approved or non-approved returns, sellable or non-sellable products
  • Handling the reverse logistics transactions in DW IT systems
  • Communicating and cooperating with customer service, sales departments and warehouse
  • Investigating and solving issues related to reverse logistics
  • Identify repeated quality issues and propose improvement
  • Be a part of the team developing the future global Daniel Wellington supply chain
  • Basic watch repairs and battery replacement  - which we will offer full training on


  • Experience in e-commerce reverse logistics handling
  • Great time management skills with ability to work at a fast pace without losing quality in your performance
  • Capability of acquiring deep knowledge of work processes affecting the reverse logistics flow
  • Proficiency in Excel and other Microsoft Office Suite products 
  • Previous experience in Microsoft Dynamics Navision is preferable, but not mandatory
  • Consistently well organized and show great attention to detail 
  • Excellent communication and networking skills
  • High level of proficiency in English.


As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, it's together we create a world class company. Situated in Sydney, you will join a vibrant and driven workplace. Are you ready for the time of your life? Join our movement. 

join our movement

Or, know someone who would be a perfect fit? Let them know!


In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.


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