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Customer Service After Sales Coordinator

CUSTOMER SERVICE AFTER SALES COORDINATOR KOREA

Daniel Wellington is a Swedish company with HQ in Stockholm. We are a global brand who have sold to almost every country worldwide and with seven offices located all around the world. We have since our inception in 2011 challenged the watch industry by going our way and we are always looking for brilliant people that want to grow together with us. We give you the possibility to influence, take ownership, and be a part of a journey that only just begun. Join us in our movement, together we engage the world.

 

We are now looking for a new colleague Korean/English speaking to join our Korea team. You will repair the warranty cases from our customers. Ideally you have experience as watchmaker or been repairing watches before. You will also be in touch with our customers. You will help make sure our customers is satisfied with the final results of the repair and with the whole customer experience.

  

WHAT YOU WILL BE UP TO

 

You will repair the different issues that the watches might present. You are familiar with identifying the different issues. You have an eye for the details. You will fix the damage and if needed you will change the watch face. You will focus on providing a great service, as you will also be the face of our company.

You will work from the warehouse, as you will also manage the physical aspect of the warranty processes. You will work closely with the Logistics and Customer Service team. You will make sure that the customer is satisfied with the whole process.

It is up to you to listen to our customers and use your creativity, and passion for meeting their needs and exceeding their expectations. We will rely on you to provide world-class service.

 

WHAT YOU ARE AWESOME AT

  • Identifying the reason/s why the watch is not working
  • Find the solution in order to fix the problem
  • Have a keen eye for details
  • Keeping calm and focus under immense pressure
  • Communication; written and verbal (fluent in Korean, English it’s a big plus)
  • Tailoring your approach to each customer
  • You have a feeling for what the customers expect from us as a company
  • Understanding of logistics preferred

 

WHO YOU ARE

 

  • You have previous experience as watchmaker
  • Fluent in Korean and intermediate in English
  • You can work full time

 

WHAT WE OFFER

 

At this company, you get to work in a fast-paced and rapid-growing environment. You will spend your days with a highly skilled team who are all ambitious and who aim to create the best customer experience. You will work from our warehouse located in Korea. We want you to come in, take ownership and help us engage the world.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

THIS IS #LIFEATDW

In addition to great benefits, you will get the chance to work in a global fast-paced and rapid-growing environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.


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